Preview pane: "Download the rest of this message now"
When i click an email, the Preview pane does not show the full meesage of the email. It shows "Download the rest of this message now" butten instead. I have to click this button to download the full message. This issue is not related to Exchange Server
because I setup Outlook in another computer for my profile and this issue does not occur. Other collegues do not encounter this issue either.
How to fix this issue to let it show the full message in the Preview pane? I use Outlook 2007.
June 9th, 2010 1:40am
Looks like you have configured Outlook to download only headers. Do the following to correct this:
- Select Inbox | CTRL+ALT+S, which will bring up the Send/Receive Groups dialogue box.
- Select "All Accounts" and click Edit.
- Choose "Download complete item including attachments".
June 9th, 2010 8:20am
Thanks. But all the folders such as Inbox have already been set as "Download complete item including attachments". Any other ideas?
June 9th, 2010 9:49am
Anyone here? MSFT?
June 15th, 2010 3:32am
Can you check if the behavior changes if you start Outlook in safe mode?
- Quit Outlook (and Office Communicator)
- Through Task Manager, make sure Outlook.exe (and Communicator.exe) is not running.
- Start Outlook while holding the CTRL key down.
You could also create a new Outlook profile and see if it helps.
June 15th, 2010 5:38am
Thanks for this post. It helped me solve my issue!
May 2nd, 2011 6:06pm
I tried but no change... can you help me?
June 6th, 2011 6:28pm
In the lower right hand corner of your Outlook there will be a status as to the connection type. Click it and make sure that "Download Full Items" is selected. I had the same issue as you and my connection status read "Connected to Microsoft Exchange (Headers)".
When I clicked it and selected "Download Full Items" the status changed to "Connected to Microsoft Exchange" and my issue cleared up.
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Proposed as answer by
superbrad9
Thursday, February 16, 2012 3:45 PM
June 15th, 2011 1:37pm
In the lower right hand corner of your Outlook there will be a status as to the connection type. Click it and make sure that "Download Full Items" is selected. I had the same issue as you and my connection status read "Connected to Microsoft Exchange (Headers)".
When I clicked it and selected "Download Full Items" the status changed to "Connected to Microsoft Exchange" and my issue cleared up.
-
Proposed as answer by
superbrad9
Thursday, February 16, 2012 3:45 PM
June 15th, 2011 1:37pm
Your 2007 Outlook client is probably running in cache mode: Select File, then select Cached Exchange mode, and there you will see options to "Download Headers"Only" or "Download Full Items". By default Outlook may also turn on:
On Slow Connections Download Headers Only". My problem was a slow connection so this switch made it so only headers downloaded...
September 28th, 2011 10:30pm
That did it! thank you! This was driving me CRAZY!
February 16th, 2012 3:46pm
Dont know why it started doing this.... Tried everyone's suggestion but it didnt work.
So i came to this. Thanks
B. Crossland!! That was so annoying.
October 17th, 2012 3:52pm
This one worked for me. Thank you very much!!!
October 7th, 2013 2:45pm
what do you mean the lower right hand corner of your outlook status to connection type to click and make sure download full items. I don't see it. I use Outlook 2013 and having same problem.
November 25th, 2013 9:46am
good answer issue resolved!!!!
December 14th, 2013 11:41am
I tried all the suugestions given above but still it doesnt work. It irritates me a lot. Please help me here
July 31st, 2014 8:06am
Open outlook 2013. Then go to the Send/Receive tab on the ribbon. Now click on "Download Preferences." Click on "Download Full Message" so then it is checked, and make sure "On slow connection download only headers" is unchecked. Restart Outlook. Let me
know if that works. Worked for me.
July 31st, 2014 7:04pm
Thanks. That was helpful.
August 15th, 2014 6:00pm
This was it!!! Thank you!!!
March 4th, 2015 11:33am
Thank you so much . . . !!!
You get my vote
March 20th, 2015 8:27am
Yet another thread where a question is marked as an answer. I search the forums, find a thread marked as answered and think yay, a potential answer to my problem.
If someone decided it should be standard procedure to troll people who are looking for answers, then well played.
May 6th, 2015 10:13am